Spadoom Cloud Blog (EN)Product updates, tutorials, and technical deep dives on Engage and the MCP Server — enterprise software for SAP Sales & Service Cloud V2.https://www.spadoom.cloud/blog/enMCP: Give Claude Full Access to Your CRMhttps://www.spadoom.cloud/blog/mcp-claude-crm-access/https://www.spadoom.cloud/blog/mcp-claude-crm-access/mcp-sscv2 is an open-source MCP server with 290+ AI tools that gives Claude direct access to your SAP Sales & Service Cloud V2 data. Accounts, cases, leads, activities — via natural language.Sun, 08 Mar 2026 00:00:00 GMTWelcome to Spadoom Cloudhttps://www.spadoom.cloud/blog/welcome-to-spadoom-cloud/https://www.spadoom.cloud/blog/welcome-to-spadoom-cloud/Spadoom Cloud is the home of Engage (CTI, portal, widgets, WhatsApp) and the open-source MCP Server for SAP Sales & Service Cloud V2 — built by Spadoom AG in Switzerland.Fri, 06 Mar 2026 00:00:00 GMTWhatsApp as a B2B Sales Channel in 2026https://www.spadoom.cloud/blog/whatsapp-b2b-sales-channel/https://www.spadoom.cloud/blog/whatsapp-b2b-sales-channel/WhatsApp has 3 billion monthly users and 60-68% message open rates — 3x higher than email. Learn how B2B sales teams integrate WhatsApp with SAP SSCV2 for CRM-logged conversations.Fri, 06 Mar 2026 00:00:00 GMTCustomer Portal vs. Jira Service Desk for SAP Usershttps://www.spadoom.cloud/blog/portal-vs-jira-service-desk/https://www.spadoom.cloud/blog/portal-vs-jira-service-desk/SAP SSCV2 customers using Jira for support pay for sync middleware they don't need. Compare Engage Portal's native approach to Jira Service Management — features, costs, and architecture.Wed, 04 Mar 2026 00:00:00 GMTWhy Your SSCV2 Agents Need Native CTIhttps://www.spadoom.cloud/blog/why-sscv2-agents-need-native-cti/https://www.spadoom.cloud/blog/why-sscv2-agents-need-native-cti/Native CTI integration in SAP Sales & Service Cloud V2 cuts average handle time by 15-20 seconds per call and eliminates manual call logging. See how Engage CTI works.Tue, 03 Mar 2026 00:00:00 GMT