Engage Suite

The complete extension suite for SAP SSCV2 Agent Desktop

Four modules. One platform. Everything your agents need to deliver exceptional service.

Modules

CTI telephony, self-service portal, embeddable widgets, and WhatsApp messaging — all native to SAP Sales & Service Cloud V2.

Engage CTI

Real-time caller context. Zero manual lookup.

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Engage Portal

White-label self-service with 50+ endpoints. No SAP license required.

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Engage Extend

Embeddable widgets for the Agent Desktop

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Engage WhatsApp

WhatsApp in your Agent Desktop

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How Engage Connects

Engage sits between your SSCV2 Agent Desktop and the outside world — telephony, customer portals, messaging, and custom widgets — all through a unified BTP-native architecture.

Engage Suite — Architecture

SSCV2 Agent Desktop

Agent Desktop

Engage Suite

CTI

Portal

Extend

External Services

Twilio

WhatsApp API

SharePoint

Ready to supercharge your Agent Desktop?

Book a demo and see Engage in action.

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