WhatsApp in your Agent Desktop
Engage WhatsApp connects WhatsApp to SSCV2 via the WhatsApp Web protocol — send text, images, videos, documents, stickers, contacts, and locations. Multi-session with QR auth.
Book a DemoMaria Schmidt
+41 79 123 45 67
Hi, I placed an order last week but haven't received any tracking info yet. Order #4521
10:23Hi Maria! Let me check that for you right away. One moment please.
10:24Your order #4521 was shipped yesterday. Here's your tracking number: CH-98765432
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10:26Features
Send & Receive Messages
Full two-way WhatsApp messaging from inside the Agent Desktop. Agents respond to customers in the channel they prefer.
Media Support
Full media support: images, videos, audio, documents, stickers, contact cards, and locations. All media stored on Cloudflare R2.
SSCV2 Interaction Logging
Every WhatsApp conversation is automatically logged as an interaction in SSCV2 — linked to the right contact and account.
Contact Lookup
Automatically match WhatsApp numbers to SSCV2 contacts. Agents see customer context before the first message.
Session Management
Multi-session support with QR code authentication. Each tenant manages their own WhatsApp connection independently. Session state persisted across restarts.
Webhooks & Real-time
HMAC-signed webhooks for message events, delivery receipts, and session state changes. Real-time WebSocket streaming for the agent UI.