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WhatsApp Channel Multi-Session QR Real-time

WhatsApp in your Agent Desktop

Engage WhatsApp connects WhatsApp to SSCV2 via the WhatsApp Web protocol — send text, images, videos, documents, stickers, contacts, and locations. Multi-session with QR auth.

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SAP Sales Cloud V2 — WhatsApp Channel
MS

Maria Schmidt

+41 79 123 45 67

Active

Hi, I placed an order last week but haven't received any tracking info yet. Order #4521

10:23

Hi Maria! Let me check that for you right away. One moment please.

10:24

Your order #4521 was shipped yesterday. Here's your tracking number: CH-98765432

10:25

Perfect, thank you so much!

10:26
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Features

The channel your customers already use

Engage WhatsApp brings every conversation into the SSCV2 Agent Desktop — logged, matched, in real time.

Send & Receive Messages

Full two-way WhatsApp messaging from inside the Agent Desktop. Agents respond to customers in the channel they prefer.

Media Support

Full media support: images, videos, audio, documents, stickers, contact cards, and locations. All media stored on Cloudflare R2.

SSCV2 Interaction Logging

Every WhatsApp conversation is automatically logged as an interaction in SSCV2 — linked to the right contact and account.

Contact Lookup

Automatically match WhatsApp numbers to SSCV2 contacts. Agents see customer context before the first message.

Session Management

Multi-session support with QR code authentication. Each tenant manages their own WhatsApp connection independently. Session state persisted across restarts.

Webhooks & Real-time

HMAC-signed webhooks for message events, delivery receipts, and session state changes. Real-time WebSocket streaming for the agent UI.

How It Works

From QR code to logged conversation

1
Step 1

Scan & Connect

Link your WhatsApp number by scanning a QR code. Each tenant manages its own connection — session state survives restarts.

2
Step 2

Messages Arrive in SSCV2

Incoming messages appear in the Agent Desktop. Numbers are matched to SSCV2 contacts automatically, so agents see who is writing.

3
Step 3

Reply & Log

Agents reply with text and media without switching apps. Every conversation is logged as an SSCV2 interaction on the right contact.

FAQ

Frequently Asked Questions

How does Engage WhatsApp connect to WhatsApp?
Via the WhatsApp Web protocol with multi-session support: each tenant links its own number by scanning a QR code. Session state persists across restarts.
Which media types are supported?
Text, images, videos, audio, documents, stickers, contact cards, and locations — fully two-way. Media files are stored on Cloudflare R2.
How do agents work with WhatsApp messages?
Conversations appear inside the SSCV2 Agent Desktop. Incoming numbers are matched to SSCV2 contacts automatically, and every conversation is logged as an interaction on the right contact and account.
Is it real-time?
Yes. Message events, delivery receipts, and session changes stream via HMAC-signed webhooks and WebSocket — agents see new messages as they arrive, without refreshing.
Can I test Engage WhatsApp for free?
Yes — 10-day free trial, no credit card. After that, Engage WhatsApp costs CHF 14 per user per month (10 user minimum, billed annually).
Get started

Ready to bring WhatsApp into SSCV2?

Start for free or book a personal demo — we'll show you how Engage WhatsApp brings customer conversations into SSCV2.

Start Free Trial Book a Demo